Refund Policy
Effective date: 1 January 2024
Refund Policy for W3 Soft Services
Effective date: 1 January 2024
Refund Policy
At W3 Soft, we are committed to ensuring customer satisfaction with our services. Our refund policy outlines the conditions under which you may be eligible for a refund.
1. Eligibility Criteria for Refunds:
If you are not satisfied with our service, you may request a refund under the following conditions:
- Service Not Rendered: If we fail to deliver the agreed-upon service or software product within the specified timeframe without a reasonable cause.
- Service Performance Issues: If the service provided does not meet the performance standards or specifications as agreed upon.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at [insert contact information] and provide a detailed explanation of why you are requesting a refund.
- We will review your request and determine eligibility based on the provided information.
- If eligible, the refund will be processed within [X] business days to the original payment method used for the transaction.
3. Non-Refundable Services:
The following services are not eligible for refunds:
- Custom development work once the development process has commenced.
- Consulting services provided, including strategic guidance and advice.
4. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at w3softlimited@gmail.com.
By using our services, you acknowledge that you have read, understood, and agree to our refund policy.
Refund Eligibility
Refund requests may be approved if they meet our policy criteria, such as:
- Duplicate or accidental payment
- Service cannot be delivered due to technical limitations from our side
- Verified billing error in invoice amount
- Cancellation requested within eligible time window
Non-Refundable Cases
Refund may not apply in the following scenarios:
- Service already delivered and accepted by client
- Digital products, source code, or licensed assets already shared
- Refund requests made after the defined policy period
- Policy violations, abuse, or fraudulent activity
How to Request a Refund
- Contact support with your order ID and reason
- Our team reviews transaction and service logs
- Eligibility is verified against policy terms
- Approved refunds are sent to the original payment channel where possible
Refund Processing Time
After approval, refund processing usually takes 5 to 10 business days, depending on the payment gateway, bank, or mobile wallet provider.
Delays may occur during holidays or due to third-party payment system timelines.
Cancellation & Service Stop
Service cancellation terms are covered separately in our cancellation policy. Refund approval may depend on cancellation timing and project stage.
See details in our Cancellation Policy.
Need Help With Refund?
For refund-related assistance, contact us with complete order details:
- Email: w3softlimited@gmail.com
- Phone: 01911467325
- Address: Dhaka, Bangladesh